To do our part to help prevent the spread of the COVID-19 virus, Westminster American Insurance Company has implemented a remote work policy until further notice. Please be assured our employees are working diligently to minimize any inconvenience to our policy holders and agents during this time, and we sincerely appreciate your patience.
During this period, our telephone response times may be longer than usual. To help avoid delays, we encourage the use of our online resources.
Several states have enacted laws or regulations to deal with cancellations of policies for non-payment of premium during this time of emergency. These new rules are sometimes complex, and we are working through them in real time. At this time, every Westminster American Insurance Company policyholder, regardless of the size of policy premium, may request a 10-pay plan. No approval from Westminster American is necessary, but you do need to submit our online form to set up the new payment plan.
If you believe that your ability to pay your premium has been directly affected by the coronavirus (for example, the conditions imposed by any COVID-19 state of emergency required you to close or significantly reduce your business), you may request that we defer cancellations for non-payment of premium. These requests will be granted for those businesses hardest hit by this pandemic and will be handled on a case-by-case basis. Requests can only be submitted through our online form; due to the large number of calls, no phone support will available for COVID-19 payment issues. Any approved extensions for payment shall not constitute a waiver of any premiums owed to Westminster American Insurance Company and any deferred premiums must be made when the emergency is over.
As always, we encourage payments to be made via credit card or ACH through our online payment portal. General billing questions (not related to COVID-19) can be directed to our Billing Department at firstname.lastname@example.org or by calling 443-291-4042.